Returns & Exchanges
At MRCOOL HVAC Supply, we want to ensure you are completely satisfied with your cooling and heating solutions. If your equipment is unused and in its original packaging, you may return it within 30 days of delivery for a refund.
Request Authorization
Contact our support team with your order number to obtain a Return Merchandise Authorization (RMA) number before shipping any items back.
Pack Securely
Place the unit in its original manufacturer packaging with all manuals and accessories to ensure safe transit and avoid restocking fees.
Ship the Item
Affix the provided shipping label or use a carrier of your choice to send the package to our designated returns warehouse.
Inspection and Refund
Once our technicians verify the condition of the HVAC unit, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing